Privacy Policy

Introduction

Welcome to https://garden-birds-favourite-food.feedersandmore.co.uk (referred to as “Garden Birds Favourite Food,” “we,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from and about you when you interact with our website, applications, services, and products.

Scope

This policy applies across all aspects of our online presence, including but not limited to:

Our official website at https://garden-birds-favourite-food.feedersandmore.co.uk.
Any mobile or desktop applications developed by us.
All services and products offered through these platforms.
Any other online resources linked to this Privacy Policy.

Please note that this policy does not cover third-party websites, apps, or services that you may access through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy outlines the ways in which we process your personal information:

Account and User Management: When you create an account with us, we collect and store your account details, including your name, contact information, and login credentials.
Transactions and Payments: We process payment information when you make purchases from our online store, including credit card details, billing addresses, and order history.
Communication: If you choose to receive our newsletters, emails, or other communications, we will use your contact data for this purpose. You can opt-out at any time through the unsubscribe mechanisms provided.
Customer Support: We may collect feedback and interaction data when you reach out to our customer support team.
Social Media Engagement: If you interact with us on social media platforms, we may gather information from those interactions in accordance with each platform’s privacy policies.
Product Interactions: We track your product preferences, purchase behavior, and interactions with our offerings to enhance your experience and personalize content.

Personal Data Collection

We collect various categories of personal data:

Account Information: This includes your name, username, email address, and password hash (for security purposes).
Payment Details: Credit card numbers, expiration dates, CVV codes, and billing addresses are processed through secure third-party payment gateways.
Financial Data: We may store financial information related to transactions, such as bank account details (if directly provided by you) or transaction records.
Purchase History: Records of your purchases, including products, quantities, dates, and order totals.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network data may be collected to improve our services and personalize content.
Location Data: If you choose to share it, we can access and store location information to provide location-based services and relevant content.
Feedback and Reviews: Your comments, ratings, and reviews help us improve our products and services.
Social Media Profiles: When you connect your social media accounts, we may collect data from those platforms (in compliance with their privacy policies).
Product Information: Details about the products you view, search for, or purchase, including product codes, descriptions, and preferences.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance user experience and gather analytics:

Strictly Necessary Cookies: These are essential for navigating our websites and ensuring basic functionality.
Preference Cookies: They remember your settings and preferences, such as language preference or display resolution.
Analytics Cookies: Used to collect information about how users interact with our sites, including metrics on page visits, bounce rates, and conversion paths.

Users can manage non-essential cookies through our Cookie Manager, allowing you to customize your tracking preferences.

Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes described in this policy:

Legal Requirements: We may store data to comply with applicable laws, regulations, or legal proceedings.
Business Needs: Personal information is kept for operational, marketing, research, and analytical purposes.
User Consent: If you consent to specific data uses, we will retain your data until you withdraw that consent.

Once the retention period expires or when data is no longer needed, we securely delete or anonymize it.

Security Measures

We have implemented robust security measures to safeguard your personal information:

Encryption: We use encryption for data at rest and in transit to protect against unauthorized access.
Secure Third-Party Services: We engage trusted third parties to process payments, analytics, and other services, ensuring they comply with strict data security standards.
Access Controls: Our systems have access controls and restrictions to ensure that only authorized personnel can access sensitive data.

Children’s Privacy

We do not intentionally collect or seek to obtain personal information from children under the age of 18. If you believe we have collected such data, please contact us, and we will take immediate steps to rectify the issue.

Your Rights (depending on your jurisdiction)

Your privacy is important to us, and in many regions, you have specific rights regarding your personal data:

Access: You can request access to the personal data we hold about you and receive a copy of that information.
Rectification: If your data is inaccurate or incomplete, you have the right to ask for corrections.
Erasure/Right to be Forgotten: In certain circumstances, you can request the deletion of your data from our systems.
Restriction: You may limit how we use your personal information under specific conditions.
Portability: You have the right to receive your data in a structured, commonly used format and to transfer it to another controller.
Objection: You can object to certain uses of your data, such as direct marketing or profiling.
Non-Discrimination: You cannot be discriminated against for exercising your privacy rights.
Data Appeals/Complaints: If you believe we have violated your privacy rights, you have the right to file an appeal or complaint with relevant supervisory authorities.
Withdrawing Consent: You can withdraw consent for specific data uses at any time.

To exercise these rights, please contact our Privacy Team using the details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be prominently displayed on our website with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, please contact us:

Email: [email protected]
Mailing Address: [Provide physical address]

Thank you for choosing Garden Birds Favourite Food. We are committed to protecting your privacy and ensuring a secure online experience.